Refund and Cancellation Policy

Last updated: 2026-08-13

This policy states how cancellation and refunds work for Maison Forge monthly subscriptions. It restates the governing Subscription Services Agreement; if the two differ, the agreement controls.

Billing

Your subscription is billed monthly, in advance, starting the day you subscribe. The exact amount, including any discount, is stated on the checkout page before you pay, and Square sends a receipt for every charge.

Cancellation

You may cancel at any time by writing to info@maisonforge.ai from the email address on your account. Cancellation takes effect at the end of the current paid month: you keep access until that date, and you are not charged again. (Agreement §7.1.)

Refunds

Fees already paid are non-refundable, except as required by law and except as stated below. Cancelling mid-month stops the next charge; it does not create a refund for the remainder of the month. (Agreement §7.3.)

Where a refund does apply

If we fail to provide the service with reasonable skill and care and cannot re-perform, you are entitled to a pro-rata refund for the affected period (Agreement §9.2). If we change fees, we give at least thirty days' written notice and you may cancel before the new fee takes effect (§6.4). If we materially change the agreement to your detriment, you may end the subscription at the end of the current monthly period without penalty (§14.5).

Declined or failed renewal payments

If a renewal payment fails, we notify you at the email address on your account. Access continues through the period already paid.

Contact

Write to info@maisonforge.ai. We confirm within one business day.