Subscription Services Agreement

Last updated: 2026-08-11

These Terms of Service (this "Agreement") are a binding contract between Maison Forge, Inc., a Delaware corporation ("Maison Forge," "we," "us"), and the person or entity accepting this Agreement ("Customer," "you"). By clicking "I Agree," creating an account, or using the Services, you accept this Agreement. If you accept on behalf of a company or brand, you represent that you have authority to bind that entity, and "Customer" refers to that entity.

1. The Services

1.1 Platform. Maison Forge provides an AI powered brand operations platform consisting of specialized AI luminaries (the "Specialists") that produce marketing content, orchestrate campaigns, monitor media and trends, conduct outreach, and report performance for Customer's brand, operating within Customer's own third party accounts (the "Services").

1.2 Subscription Tiers. The Specialists deployed, features included, and fees payable are determined by the subscription tier or order form selected by Customer at checkout or in a mutually executed order form (each, an "Order"). The Order is incorporated into this Agreement. Current tiers are described at https://maisonforge.ai/pricing.

1.3 Onboarding and Voice Architecture. Following signup, Maison Forge will onboard Customer's brand, including development of a brand voice architecture based on materials, examples, and guidance Customer provides. Customer will cooperate reasonably in onboarding. Timelines depend on Customer's timely provision of access and materials.

1.4 Modifications. We may improve or modify the Services, including adding, substituting, or retiring individual Specialists, provided the modification does not materially reduce the overall functionality of Customer's tier during a paid period.

2. Third Party Accounts and Authorization

2.1 Customer Accounts. The Services operate inside Customer's own accounts with third party platforms such as Shopify, Klaviyo, and social media networks ("Connected Accounts"). Customer retains ownership and control of all Connected Accounts and their credentials at all times.

2.2 Authorization. Customer authorizes Maison Forge and the Specialists to access Connected Accounts and to create, schedule, send, and publish content through them, subject to the approval workflow in Section 4. Customer represents that it has all rights necessary to grant this access and that such access does not violate any third party terms applicable to Customer.

2.3 Third Party Terms. Connected Accounts are governed by their own terms. Maison Forge is not responsible for the acts, omissions, outages, policy changes, or account actions of third party platforms.

3. Customer Data and Data Sovereignty

3.1 Ownership. As between the parties, Customer owns all data, content, brand materials, product information, customer lists, and other information Customer provides or that is generated from Connected Accounts ("Customer Data").

3.2 Sovereignty Commitments. Customer Data is stored in an encrypted, tenant isolated environment dedicated to Customer's brand. Maison Forge will not: (a) use Customer Data to train models for the benefit of any other customer; (b) share Customer Data with any other customer or unaffiliated third party except subprocessors engaged to deliver the Services; or (c) claim any ownership interest in Customer Data. Customer Data is exportable in standard formats on request and upon termination.

3.3 License to Operate. Customer grants Maison Forge a non exclusive license to use Customer Data solely to provide, maintain, secure, and improve the Services for Customer during the term.

3.4 Privacy Compliance. Each party will comply with applicable data protection laws. Customer is responsible for having a lawful basis, including any required consents, for marketing communications sent to its end customers through the Services, including compliance with CAN-SPAM, TCPA, and similar laws.

4. AI Generated Content and Approval Workflow

4.1 Ownership of Output. As between the parties, Customer owns all content the Specialists produce for Customer's brand ("Output") upon payment of applicable fees, to the extent ownable under applicable law. Maison Forge assigns to Customer any rights it holds in Output.

4.2 Approval and Responsibility. The Services include configurable approval workflows. Regardless of configuration, Customer is responsible for reviewing and approving Output before or promptly after publication and for the accuracy and legality of all published content, including product claims, ingredient statements, health or efficacy claims, pricing, endorsements, and required disclosures. If Customer enables automatic publication without prior review, Customer accepts responsibility for content published in that mode.

4.3 Nature of AI Output. Output is generated by artificial intelligence and may contain inaccuracies or content similar to content generated for others. Maison Forge does not warrant that Output is error free, non infringing, or fit for a particular purpose, and Customer should not rely on Output as legal, medical, or regulatory advice.

5. Maison Forge Intellectual Property

Maison Forge retains all right, title, and interest in and to the Services, the platform, the Specialists, agent architectures, prompts, pipelines, models, methodologies, templates, and all improvements, including learnings and know how of general application that do not include Customer Data or Customer Confidential Information. No rights are granted except as expressly stated. Customer will not reverse engineer the Services, extract or replicate prompts or agent architectures, resell the Services, or use them to build a competing product.

6. Fees and Payment

6.1 Fees. Customer will pay the subscription fees stated in the Order, billed monthly in advance to the payment method on file, beginning on acceptance of this Agreement.

6.2 Payment Processing. Payments are processed through Maison Forge's authorized payment processor. Charges appear on Customer's statement as MAISON FORGE.

6.3 Late Payment. If a charge fails, we will retry and notify Customer. Amounts more than fifteen (15) days overdue may accrue interest at 1.5% per month, or the maximum lawful rate if lower, and we may suspend the Services after ten (10) days' written notice of nonpayment until paid.

6.4 Price Changes. We may change fees on at least thirty (30) days' written notice, effective at the next monthly renewal. Customer may cancel before the change takes effect.

6.5 Taxes. Fees are exclusive of taxes. Customer is responsible for applicable sales, use, and similar taxes, excluding taxes on Maison Forge's income.

7. Term and Termination

7.1 Term. This Agreement begins on acceptance and continues month to month. It renews automatically each month until either party gives written notice of non renewal. Customer may cancel at any time, and cancellation takes effect at the end of the then current paid month.

7.2 Termination for Cause. Either party may terminate on written notice if the other party materially breaches this Agreement and fails to cure within fifteen (15) days of notice.

7.3 Effect of Termination. Upon termination: (a) Customer's access ends at the close of the final paid period; (b) Output completed and scheduled as of the termination date remains Customer's property; (c) upon request made within thirty (30) days, Maison Forge will export Customer Data in standard formats, then delete Customer Data from its systems except compliance backups, which are deleted on their retention schedule; and (d) fees already paid are non refundable except as required by law. Sections 3.1, 4, 5, and 8 through 12 survive.

8. Confidentiality

Each party will protect the other's non public information disclosed under this Agreement ("Confidential Information") with at least reasonable care, use it only to perform under this Agreement, and not disclose it except to personnel and contractors under confidentiality obligations, or as required by law with notice where lawful. Customer Data is Customer's Confidential Information. The Services and their architecture are Maison Forge's Confidential Information. These obligations last three (3) years after termination, and indefinitely for trade secrets.

9. Warranties and Disclaimers

9.1 Mutual. Each party represents that it is duly organized and has the authority to enter into this Agreement.

9.2 Service Warranty. Maison Forge warrants it will provide the Services with reasonable skill and care. Customer's exclusive remedy for breach is re performance or, if we cannot re perform, a pro rata refund for the affected period.

9.3 Disclaimer. EXCEPT AS EXPRESSLY STATED, THE SERVICES AND OUTPUT ARE PROVIDED "AS IS" AND MAISON FORGE DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON INFRINGEMENT, AND ANY WARRANTY REGARDING BUSINESS RESULTS, REVENUE, ENGAGEMENT, OR SEARCH RANKINGS.

10. Indemnification

10.1 By Customer. Customer will defend and indemnify Maison Forge against third party claims arising from (a) Customer Data or materials Customer provides; (b) content Customer approved or published, including product, health, or ingredient claims; or (c) Customer's breach of Section 2.2 or applicable law.

10.2 By Maison Forge. Maison Forge will defend and indemnify Customer against third party claims that the platform itself, excluding Customer Data and Output based on Customer materials, infringes a U.S. intellectual property right, and will, at its option, procure rights, modify the Services, or terminate and refund prepaid unused fees.

10.3 Procedure. The indemnified party must give prompt notice, sole control of the defense to the indemnifying party, and reasonable cooperation.

11. Limitation of Liability

NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY. EACH PARTY'S TOTAL AGGREGATE LIABILITY UNDER THIS AGREEMENT IS CAPPED AT THE FEES PAID OR PAYABLE BY CUSTOMER IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY. THESE LIMITS DO NOT APPLY TO CUSTOMER'S PAYMENT OBLIGATIONS, A PARTY'S INDEMNIFICATION OBLIGATIONS, BREACH OF SECTION 8, OR A PARTY'S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT.

12. Governing Law and Dispute Resolution

12.1 Governing Law. This Agreement is governed by the laws of the State of Delaware, without regard to conflicts of law rules.

12.2 Arbitration. Any dispute arising out of or relating to this Agreement will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, by one arbitrator, seated in Wilmington, Delaware, with the option to proceed by videoconference. Judgment on the award may be entered in any court of competent jurisdiction. Either party may seek injunctive relief in court for infringement or misuse of intellectual property or Confidential Information. EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION.

13. Publicity and Case Studies

Maison Forge may identify Customer by name and logo as a customer and, with Customer's prior written approval, email sufficient, publish a case study describing results achieved. Customer may revoke naming rights prospectively at any time by written notice.

14. General

14.1 Independent Contractors. The parties are independent contractors. Nothing creates a partnership, agency, or employment relationship.

14.2 Assignment. Neither party may assign this Agreement without the other's consent, except to a successor in a merger, acquisition, or sale of substantially all assets.

14.3 Notices. Legal notices must be in writing: to Maison Forge at info@maisonforge.ai and 302 Bedford Avenue #89, Brooklyn, NY 11249; to Customer at the email on Customer's account. Notice is effective on receipt.

14.4 Force Majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including outages of third party platforms or AI model providers, provided it uses reasonable efforts to mitigate.

14.5 Changes to These Terms. We may update this Agreement on at least thirty (30) days' notice. Changes take effect at Customer's next renewal. Material adverse changes entitle Customer to terminate at the end of the then current monthly period without penalty.

14.6 Entire Agreement. This Agreement, together with the Order and any addenda, is the entire agreement and supersedes prior discussions. If the Order conflicts with these terms, the Order controls. If any provision is unenforceable, the remainder stands. Waivers must be in writing.

By clicking "I Agree," or by executing an Order referencing these terms, Customer accepts this Agreement.